It says my order has been delivered but I cannot find it!

SarangHello (https://saranghello.com) is not and will not be liable for any packages that have been delivered and scanned by your selected courier.

Please be sure to review the shipping confirmation email once your order has been processed and fulfilled to make sure your shipping address is accurate.

If the tracking number in the link provided on your shipping confirmation email indicates that your package has indeed been delivered, kindly check your surroundings or ask your neighbor - it is possible that your order may have been delivered to an address nearby.

Additionally, some delivery services may retain the package at the closest post office if the package is undeliverable due to the ergonomics of the mailbox or location - in this case, please contact your local post office to see if the package is there.

SarangHello does not have more information other than the tracking information.

Please file a claim (Not applicable to USPS Media Mail) with your selected carrier services.