Kevin T.
- Total activity 26
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 14
Articles
Recent activity by Kevin T.-
PRE-ORDER for BTS - PROOF
This is an update regarding BTS - PROOF PRE-ORDERS and SHIPMENTS. Unfortunately, due to our large order, there is a delay in fulfilling our order from South Korea. Our distributor is working tirele...
-
Welcome to our new help desk section!
Thank you visiting this page! We will be using our help desk page to help answer frequently asked questions, engage with our KPOP community and provide updates regarding PRE-ORDERS, EVENTS and etc.
-
I have not receive my shipping confirmation email yet!
If you placed an order and have not receive your shipping confirmation email, make sure to double-check your junk and/or spam folder. If it is not there, please contact us here right away so we c...
-
It says my order has been delivered but I cannot find it!
SarangHello (https://saranghello.com) is not and will not be liable for any packages that have been delivered and scanned by your selected courier. Please be sure to review the shipping confirmat...
-
How can I track my order?
Once we have fulfilled your order, you will receive a shipping confirmation email that includes tracking details. As long as you have the link in the shipping confirmation email, you have access to...
-
I need to change my shipping address - how do I do that?
We can update your shipping address if: - We have not shipped or fulfilled your order- Your new shipping address is still within the same state If you meet the requirements above. You can email u...
-
How much does shipping cost?
The shipping cost varies depending on the location and the weight of the item you wish to purchase. Shipping options include UPS and USPS.
-
Addresses in Hawaii, Alaska, Puerto Rico or at an APO/FPO/DPO?
We can still fulfill and ship your order. However, depending on the shipping method you choose, it may take an additional 2-5 weeks before your items are delivered due to limited availability in ...
-
Does my order include a poster?
Your order will include a poster if you selected "With Poster". Posters are always shipped separately using a Poster Tube. Once we have fulfilled your albums, you will receive a new order confirm...
-
When are online order's shipped?
Item(s) without PRE-ORDERS Order(s) are shipped once we process and fulfill them - generally, this process takes one (1-2) business day(s). If there are any reasons for delay, we will reach out a...